03 INFORMATION BUILDERS, CUSTOMER EDUCATION WEBSITE

Frances Gambino is the Vice President of Technical Knowledge Management at ibi. She drives the innovation and development of ibi’s knowledge-based, customer support services for our global customer base. These include Customer Education, Customer Enablement Services, Technical Content Management, and partnership responsibility for growing our myibi community. Frances holds a Bachelor’s degree in Technical Communications and a Master’s degree in Library & Information Science. Passionate about enabling success through knowledge-sharing, Frances also taught graduate technical communications and technology courses at New York’s Polytechnic Institute of Technology and continues to mentor students in technical career planning.