EMPLOYMENT HISTORY: Hawaii Department of Education1998 - 2014: Nu`uanu Elementary School: Technology Resource Teacher & / Media Specialist. 1996 - 1998: Waialae Elementary School: Multimedia Learning Center Facilitator 1995 - 1996: Pohakea Elementary: Technology Resource Teacher. (High-need children) 1992 - 1995: Campbell Complex/Leeward District Office (11 Schools): Technology Resource Teacher. (High-need children) Assisted Campbell Complex and Leeward District schools with: general assessment of present and future technological needs. 1990 - 1991: General Education Branch, OIS: Computer Education Specialist II. Planned, designed, and developed the state computer education program for all students, grades K-12. Identified pre-service and inservice training needs of teachers and coordinates with districts in designing training programs. 1991 - 1992: Waialua Intermediate & High School: Math Teacher. 1990 - 1992: Moanalua High School: Adult Education Computer Literacy Teacher. 1987 - 1990: Pearl City High: Computer Science and Math Teacher. 1984 - 1987: Waianae High School: Math Teacher - (High-need children). 1984 and Summers from 1984 - 1986: Moanalua High School: Math Teacher. 1983: McKinley High School: Math Teacher (Student Teacher). 1983: Kaiser High School: Observation / Participation 1983: Maryknoll Elementary School: Observation / Participation Summer, 1982: Department of Health, Research & Statistics: Health Surveillance: Volunteer Statistical Research Assistant Fall, 1980: University of Hawaii, Central Accounting: Accounting Assistant 1975-1984: Dole Pineapple Cannery, Processing Department: Temperature Regulator & Inspector, Palletizer / Seamer Operator
University of Hawaii, Outreach College: Technology and Math Instructor: Professional Development Teacher Trainer 1993 - Present: University of Hawaii, Outreach College: Technology and Math Instructor State/District Summer Institute. Taught 10 summers TECS, ETEC and EDCI courses through College of Continuing Education and the Department of Education. The courses covered topics in technology and mathematics. Summers, 2000-2001: Nuuanu Elementary School, Technology Classes Summers, 1998-99: Nuuanu Elementary School, Technology Classes Summers, 1996-1997: Waialae Elementary School,Technology and Math Classes Summer, 1996: Aliamanu Intermediate School, Math Classes Summers, 1993-1995: Ewa Beach Elementary School, Technology Classes Department of Education, "B" Credit Classes: Technology Instructor at: Summer, 1999: Nuuanu Elementary School, TLCF: Hyperstudio Basics Spring, 1997: Waialae Elementary School,Technology Classes Summer, 1993: Ewa Beach Elementary School, Technology Classes 2016 - 2017 Distinguished Alumni - Moanalua High Kina'ole Honoree & UH Department of Learning Design & Technology06/2006 Japan Fulbright Memorial Fund Teacher Program12/2002 National Ed Tech Leaders of the Year - Technology Learning10/2000 All USA Today First Teacher Team08/1999 Disney American Teacher Award Honoree: Elementary Technology Specialist / Hawaii Department of Education Honolulu District Teacher of the Year1. Hawaii USA Federal Credit Union VolunteerConference Presenter and Performer4. 2014 - PresentSee Dai Doo Chinese Organization Director1. Hawaii USA Federal Credit Union Volunteer: 2001 - Present: See above for volunteer roles 2. Course Certification Hawaii Credit Union League and the Credit Union National Association, Inc.: 09/2016: Pakela Award for Educational Achievement 09/2015, 08/2017: CUNA (Credit Union National Association) Volunteer Certification Program Areas of Study: - Safety and Soundness - Governance - CEO Oversight - Board Operations and Development - Strategic Planning CUNA Volunteer Achievement Program 09/2015: Thomas Doig Certificate and Pin: 48 VAP courses completed including the prerequisites V01, V02 and V03 09/2015: Strategic Planning Certification 09/2015: Governance Certification 09/2015: CEO Oversight Certification 09/2015: Board Operations & Development Certification 09/2015: Safety and Soundness Certification 09/2015: Regulatory Compliance Award 09/2015: Credit Committee Award 09/2015: Dora Maxwell Certificate and Pin: 42 VAP courses completed 09/2015: Louise Herring Certificate and Pin: 36 VAP courses completed 09/2015: Alphonse Desjardins Certificate and Pin: 30 VAP courses completed 09/2015: Roy F. Bergengren Certificate and Pin: 24 VAP courses completed 09/2015: Friedrich Raiffeisen Certificate and Pin: 18 VAP courses completed 09/2015: Credit Union Services Award 09/2015: Supervisory Committee Award 08/2015: Board of Directors Award 08/2015: Board Financial Literacy Certificate 08/2015: Credit Union Leadership Award National Association of Federal Credit Union 06/2015, 07/2017: Certified Volunteer Expert Course Certification: Governance Certification: CEO Oversight Certification: Board Operations and Development Certification: Strategic Planning 3. Conferences, Workshops, and Courses 2014 - Current: Hawaii Credit Union League Convention, Directors and CEOS Leadership Convention, CUNA Conference, NAFCU Conference, CU Conference, and International Summit of the Cooperatives 06/2014: Accounting & Risk Seminar, Waialae Country Club/ Kwock & Company CPAs. 06/2014: Watchdog Mini Series #18: Strategic Planning,Waialae Country Club/ Kwock & Company CPAs 04/2008: Internet and Computing Core Certification (IC3), Certiport. 03/1993: Facilitative Leadership, Interaction Associates Seminar I would like to serve as a Board of Director to represent our members and promote the "Life Matters" concept, and be a visionary to strategically plan for the future.As a member of three credit unions for 60 years, I understand the role of contributing back to the community.I will focus on Future Financial Technology and New Normals:1. Applications of machine learning in financial services and regulation2. Algorithms and Big Data emerging risk management perspectives3. Artificial intelligence and Digital Identification Technologies and Combatting Fraud (Cybersecurity)4.Automation and its impact on jobs in financial servicesWith the increasing popularity of digital banks and marketplace lenders, traditional banks and credit unions are encountering the folowing challenges:1. Meeting the Digital Expectations of the Customers2. For Credit: Digital is Not Enough3. Dealing with Security Issues4. Marketing Efforts5. Training Employees6. Relationship bankingI have volunteered since 2001 and have been a life long learner modeling the life matters philosophy. My educational background and professional development allowed for advancement in certifications.I will apply my financial and technical skills to represent the members' needs and prepare for the constantly changing environment.
The candidate’s answer will help us understand how much the know about our credit union and if they even bothered to do their research which will show commitment. The second part of the question will gauge their intentions of why they want to run (e.g. do they want to make a difference or do they just want us to have higher deposit rates). Part 2 is also an existing question.
Started November 6, 1936 as Oahu Teachers No. 3 Federal Credit Union. 138 members and assets of $4,499 Membership: Honolulu District elementary school teachers- Asset size $1.99 billion, and 131,000 members 14 branch locations 1971 Oahu Educational Employees Federal Credit Union. Expanded membership over 8600 Select Employee Groups (SEGs). Department of Education 31,000 members On February 23, 2000- HawaiiUSA Federal Credit Union. Credit unions are not-for-profit financial institutions, owned by their members. Cooperative Members pool their money for the credit union to lend to other members. Profits earned are returned to members in the form of lower fees, higher dividends, and/or other benefits. Hence, the credit union motto, “People helping people.” Vision Statement: Vision and Excellence I would like to serve as a Board of Director to represent our members and promote the "Life Matters" concept, and be a visionary to strategically plan for the future. I possess skills and competence to create a solid vision Strategic Objectives: Members: Engagement and Advocacy Financial Wellness Workforce: Raise Capital Engagement and Advocacy Credit Union: Financial Stability Operational Excellence Grow Intellectual Capital Core Values: Honor: Value the individual. Treat each person with dignity. Strengthen relationships Integrity: We are trusted We are respectful and honestDecisions based on what’s best for the members, the organization Innovation / Continuous Improvement Embrace change, creativity, and innovation to respond to opportunities. Unity: Organization’s vision and culture of helping Goal is achieved through support Collaborate Share one vision. Earn the trust of others through honesty, fairness, and professional conduct.
Create a positive impression/outcome Build strong member confidence and satisfaction Value in interacting with us Build lifelong relationships through caring genuine hospitality, and superior service. Provide members extraordinary value.
We are resilient; we overcome obstacles, changes, and challenges Strive to be the best. Public and Community Service - People Network Represent members Provide products, services and benefits for all members Role Model Financial, Governance, Technology, Risk Assessment Literacy Life long learning Pay Forward Educator, Business Administration, Telecommunications, Educational Technology, Mathematics, Credit Union Certification - CUNA VAP, NAFCU Take responsibilities of my work seriously. Naturally decisive and inspirational leader I believe the role of Director for HIUSA is one I will excel in. Paradigm Shift - Fintech, AI, Digital technology, Information Governance Ability to get the most out of everyone the desire to create long-term relationships with stakeholders and important clients, Perform to a high standard to ensure HIUSA grows, thrives and meets financial targets/benchmarks I am a passionate and results-driven person responsible for achieving success three core elements to succeed: 1. Clear vision, action, timeframe. 2. Decision-maker benefiting members and the organization. 3. Inspirational leader who motivates everyone towards the company objectives. My work is very important to me, and having researched and volunteered since 2001 and being a member of 3 credit unions since 1961, I feel the skills, qualities and competencies I possess are a perfect match for the position. 2. How would you promote collaboration on the board?
On any board, collaboration is key. I’m sure the current board members will agree as well. Also, this is an existing question that is reworded. Board collaboration and setting clear expectationsChair sets a clear expectation that the Board will function collaboratively and underlines the way that committees, structures and support systems are in place to support this approach Support directors with collaborative technologyBy using board management software to provide a secure messaging system, companies can encourage directors to communicate openly with one another and the CEO, while also being confident that messages will remain fully confidential and secure against accidental or deliberate interception.
3. What are your proudest accomplishments?
This will help us determine what type of person they are. If the accomplishment is about themselves or about collaboration or team, that will tell character.
Vision and Excellence Vision without action is merely a dream. Action without vision just passes time. Vision with action can change the world. Target and Benchmark Pay Forward to students and community As a lifelong educator, I believed in "ikigai." Everyone has an ikigai which is essentially waking up every day and enjoying life. I have taught my students and community valuable life lessons and promoted this lifelong concept. People helping people These concepts were instilled by my parents, teachers, and mentors. My parents believed in the credit union concept and started my account in 1961 (Hawaii State FCU), and 1979 (Pearl Harbor FCU). I joined HawaiiUSA FCU in 1991 as an educator. I have volunteered as a Board of Director (since 2014) and on the following committees (since 2001): Scholarship, Technology, Golf, Annual Banquet, Strategic Planning, Personnel, Loan Policy and Review, Governance, and Asset-Liability. My background in Business Administration, Secondary Mathematics, Educational Technology and professional development activities have advanced my understanding of issues affecting our credit union. I have kept abreast of the latest global, financial, and technological developments. I have completed numerous certification programs from both National Association of Federal Credit Union and Credit Union National Association, Inc. From daily operations to board governance, my ability to understand and analyze issues is critical. The Board of Directors work in partnership to strive for excellence. I am committed to the credit union industry and appreciate the opportunity to serve its members by providing superior financial products and services. 4. What types of skills (personally and professionally) can you bring as a Board of Director?
This will tell us how they will contribute as a board member. It is also an existing question that is reworded. What skills do board members need? Integrity competence insight dedication Passion
Skills and Competencies Understands Member Needs Understands the credit union's mission, vision, and core values - Demonstrates commitment to service excellence - Demonstrates commitment to our brand "life matters" Independent Minded Remains objective - Voices opinion, asks questions, takes unpopular stand if necessary- Takes personal responsibility Financial Literacy Working familiarity with basic finance and accounting practices, including the ability to read and understand the credit union's balance sheet and income statement - Willingness to participate in continuing education Risk Management Experience Ability to assess risk - Ability to measure and control risk - Understanding of risks faced by credit unions and how risk can impact ability to meet goals and objectives Governance Expertise Understanding of governance practices – Understanding of credit union structure and composition – Understanding of laws/rules and regulations pertaining to credit unions Strong Network Relates well to all kinds of people, inside and outside of organization - Builds constructive and effective relationships; uses diplomacy and tact Financial services industry, the governance of credit unions must be modernized to reflect relevant business practices and build organizational value for members. Strategic representation is positioning the credit union to serve a diverse and changing field of membership. Expectations a. Integrity and Ethics i. Accountable for his or her behavior and actions ii. Self-reliant capacity for accomplishment iii. Refrain from any activities that would be perceived as a conflict of interest for personal gain b. Independent-Minded i. Remains objective - Voices opinion, asks questions, takes unpopular stand if necessary ii. Takes personal responsibility ii. Willing to act independently and objectively c. Action-Oriented 1. Regular Attendance ii Able to commit an average of five to ten hours of volunteer service per month to the Credit Union iii. Participate in continuing education d. Be prepared for all Board and Committee Meetings e. Basic understanding of Financial Statements Competencies a. Member Advocacy i. Represents the Members' needs ii. Makes decisions in the best interest of the Membership ii. Focuses on the Value to the Membership b. Organizational Commitment i. Understands Credit Union's Mission, Vision, and Values ii. Demonstrates commitment to 'Life Matters' brand ii. Acts in the best interest of the organization iv. Strategic Ambassador for the Credit Union in the Community v. Make decisions on behalf of the organization vi. Organizational needs come first C. Interpersonal Responsiveness i. Advocate for the empowerment of all individuals ii. Listens respectively and effectively iii. Truth with harmony iv. Resolves issues resolved in a timely manner v. Networking skills 1. Relates well to all kinds of people 2. Builds constructive and effective relationships 3. Uses diplomacy and tact d. Governance Expertise i. Understanding of governance practices ii. Understands the Credit Union structure and composition iii. Understands and ensures compliance with the laws and regulations related to Credit Unions Visionary Leadership i. Understands the Credit Union Value Chain ii. Able to identify gaps in current performance and desired future state Iii. Make recommendations based upon a global perspective, industry trends, data analysis, and risk management practices iv. Helps Credit Union develop a clear Strategic Plan. v. Applies a systems perspective towards managing change and guiding the organization into the future Technical Expertise i. Having one or more of the following: 1. Financial Services Industry Experience 2. Executive Level Experience 3. Expert in Financial Statements and generally accepted accounting principles 4. Risk Management Experience Knowledge: Technology to regulation to business analytics. Aware at a high level, and how they can affect the credit union while refraining from getting involved in the operations of the institution. Boards should be looking on the horizon to the financial services landscape and simply guiding the credit union toward a destination that changes the lives of their members today and into the future. High-performing boards shape the direction of the credit union through its mission, strategic plan, purpose statement and critical policies. Reassess policies to benefit members and community Seamless process for new account openings, digital, reducing paperwork, simplifying the legalese Resources to support the vision. Digital investment Cybersecurity: Are those being properly supported as well? Every year should bring an increasing technology budget.
5. HawaiiUSA Federal Credit Union’s brand is “Life matters”; tell us what this means to you and how you would live the brand as a Board of Director?
Previously, we asked about what our core values mean and this question is reworded to see if our brand resonates with them since all of us (Board, Staff and Volunteers) should be living our brand of Life matters.
As a lifelong educator, I believed in "ikigai." Everyone has an ikigai which is essentially waking up every day and enjoying life. I have taught my students valuable life lessons and promoted this lifelong concept. These concepts were instilled by my parents, teachers, and mentors. Grandfather Model Father Postal Worker Grandmother ran store In fact, my parents believed in the credit union concept and started my account in 1961 (Hawaii State FCU), and 1979 (Pearl Harbor FCU). I joined HawaiiUSA FCU in 1991 as an educator. elementary slippers / barefoot Farm / plantation Minimum wage - Dole Cannery 10 summers dedication Single mom Save money Low income Lunch token Financial Planning Vision 温故 (On-ko) is to ask old things. 知新(Chi-shin) is to know new things. 温故知新(wenguzhixin). gain new insights through restudying old materials. 举一反三( juyifansan). draw inferences about other cases 6. What do you think are the characteristics of a great board member?
This will help us understand what is important to them and how they would contribute to the board
Honor: Value the individual. Treat each person with dignity. Strengthen relationships with enthusiasm, energy and compassion. Integrity: We are trusted; we do what we said we would do We are respectful and honest in every business and interpersonal dealingsWe consider the impact on others; we make decisions based on what’s best for the members, the organization, and our teammates Innovation / Continuous Improvement: Be flexible, seek new and better ideas. Embrace change, creativity, and innovation to respond to opportunities. Unity: We bring to life our organization’s vision and culture of helping one another We support and work with others until the goal is achieved Share one vision. Earn the trust of others through honesty, fairness, and professional conduct.
We create a positive impression/outcome during each interaction We build strong member confidence and satisfaction Our members and employees find value in interacting with us Build lifelong relationships through caring genuine hospitality, and superior service. Provide members extraordinary value.
We are true to our profession and continuously seek to renew our skills and knowledge level We are responsible and strive for personal accountability for results We are resilient; we overcome obstacles, changes, and challenges Strive to be the best. Take personal responsibility and fulfill commitments promptly and in a timely manner. The Board's oversight functions involve monitoring the credit union's business and affairs including financial performance, management performance, corporate and risk management policies and compliance with legal obligations and credit union policy. 7. How much time can you commit to being an effective Board member?
This is an existing question reworded and is designed to gauge their commitment My experience depends on the committees assigned. Preparation time for meeting: 3 hours The BOD meeting can last up to 5 hours. Committee meetings last about 3 hours. Time varies 3- 5 hours / week Up to 25 hours a month The ultimate goal of credit union governance is to link the member-owners to the organization and establish accountability, and the following five elements of good governance can help boards operate in a way that delivers results:
1. FiduciaryIn the fiduciary model, the board has stewardship over the tangible assets of the membership and ensures the credit union uses resources effectively and efficiently. The board tracks the credit union’s results against its strategic plan, which aims to minimize risk against a set of performance expectations. Leadership is hierarchical and asks, “Is anything wrong?” The board decides by reaching resolution on issues. How it monitors performance: The board primarily relies oninstitutional performance metricsto assess if management is on track. These include traditional measures such as return on assets, capital adequacy, delinquency, and efficiency. The board might set these measures relative to historical performance, it might target a new level of achievement, or it might compare its performance against peers (e.g. top 25% of ROA). 2. StrategicIn the strategic model, the board has a partnership with management that addresses how the organization should evolve. This type of leadership is visionary and asks, “What is the plan?” Board members make decisions by reaching consensus. They know they have arrived at an answer when all the pieces fit together. 3. GenerativeThe generative model is a lesser-known but critical source of organizational leadership. It poses the question, “What problems should we solve?” This reflective leadership plays a sense-making role that focuses on the credit union’s external environment. The board makes decisions by grappling and grasping with tough issues; members know they have the answer when it all makes sense. Professional Entertainer1992 – Present: Magician & Balloon Entertainer International Awards & Conference Presenter: International Brotherhood of Magicians (IBM), Society of American Magicians,(SAM), Texas Association of Magician's (TAOM), Pacific Coast Association of Magician (PCAM), Fellowship of Christian Magician's Convention, New Zealand International Magicians Convention, Hong Kong Convention, Japan Convention, and Canadian Association of Magicians Kelvin Chun | People on the MoveAbout HawaiiUSA FCUHawaiiUSA Federal Credit Union is a not-for-profit federally insured financial cooperative owned and operated by our members. Chartered in 1936, we serve individuals in the field of education including employees, retirees, students and their parents of Oahu schools except secondary schools in Honolulu.
At HawaiiUSA Federal Credit Union we are joining together to make a positive difference in people’s lives. Our Core Values guide the way we make decisions.
Integrity: We are trusted; we do what we said we would do We are respectful and honest in every business and interpersonal dealingsWe consider the impact on others; we make decisions based on what’s best for the members, the organization, and our teammates Innovation / Continuous Improvement: Be flexible, seek new and better ideas. Embrace change, creativity, and innovation to respond to opportunities. Unity: We bring to life our organization’s vision and culture of helping one another We support and work with others until the goal is achieved Share one vision. Earn the trust of others through honesty, fairness, and professional conduct.
We create a positive impression/outcome during each interaction We build strong member confidence and satisfaction Our members and employees find value in interacting with us Build lifelong relationships through caring genuine hospitality, and superior service. Provide members extraordinary value.
We are true to our profession and continuously seek to renew our skills and knowledge level We are responsible and strive for personal accountability for results We are resilient; we overcome obstacles, changes, and challenges Strive to be the best. Take personal responsibility and fulfill commitments promptly and in a timely manner.
Professional Development: Today’s credit unions demand board members make strategic, effective decisions. The board must regularly review to ensure the board and credit unions operate at the highest levels. Degrees, Certifications, Licenses: June 30, 2016: Computer Education K-12, Mathematics 7-12; Hawaii Teacher Standards Board. September 15, 2015, August, 2017: Certified Credit Union Volunteer (CCUV) Board of Directors Certificate. Education: University of Hawaii (UH) May, 1995: College of Education, Master of Education (M. Ed.), Major: Educational Technology. May, 1993: College of Arts and Science, Graduate Certificate, Major: Telecommunication Information Resource Management (TIRM). May, 1986: Leeward Community College, Major: Accounting, Associate in Science (AS). May, 1985: Leeward Community College, Major: Information and Computer Science (AS). December, 1983: College of Education, Professional Diploma (PD), Major: Secondary Education - Mathematics. May, 1982: College of Business Administration, Bachelor of Business Administration (BBA), Major: Business Economics & Quantitative Methods. Credit Union National Association September, 2015: CUNA Volunteer Certification Program Areas of Study
CUNA Volunteer Achievement Program, Hawaii Credit Union League and the Credit Union National Association, Inc. September 29, 2015:
September 21, 2015: Strategic Planning Certification. September 16, 2015: CEO Oversight Certification. September 16, 2015: Board Operations & Development Certification. September 15, 2015: Safety and Soundness Certification. September 11, 2015: Regulatory Compliance Award September 11, 2015: Credit Committee Award September 10, 2015: Dora Maxwell Certificate and Pin
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September 2, 2015: Credit Union Services Award September 2, 2015: Supervisory Committee Award August 26, 2015: Board of Directors Award August 26, 2015: Board Financial Literacy Certificate ![]() August 26, 2015:
Credit Union - Committee / Training: 2016-2017 HIUSA FCU Board of Director Vice Chair 2014: Present: HIUSA FCU Board of Director Volunteer 2001 - Present: HIUSA FCU Volunteer: Technology, Entertainment, & Golf Committee Kelvin served on the following committees: Scholarship, Technology, Golf, Annual Banquet, Personnel, Loan Policy and Review, Workforce, Strategic planning, Governance, and Asset-Liability. Conferences: Directors will return to their board better able to contribute, provide strategic direction, and face the changing landscape of the credit union movement. May 2-4, 2019 HCUL Kona, Hawaii May 17 - 19, 2018 HCUL Lahaina, Maui April 6-8, 2017: Next Generation Solutions: (Kauai), HCUL 79th annual convention April 21-23, 2016: (Waikaloa, Hawaii), HCUL 78th annual convention August 18, 2015: (Honolulu), CU Volunteer 202 workshop April 23-25, 2015: (Honolulu, Oahu), HCUL 77th annual convention May 15-17, 2014: (Wailea, Maui), Bridge to a Better Future, HCUL76th annual convention August 4-7, 2015: Las Vegas, NV, 39th Director's & CEO Leadership Convention November 6-9, 2014: Las. Vegas, NV, Reaching your Members in the 21st Century September 8-11, 2019NAFCU Congressional Caucus 2019 Washington DC June 17-20, 2019 America's Credit Union Conference Walt Disney World Resort, Florida September, 2018 NAFCU Congressional Caucus 2018 Washington DC June 28- July 1, 2018 America's Credit Union Conference Boston June 24-28, 2017: Congressional Caucus in Washington, D.C. America's Credit Union Conference, Las Vegas, NV September 10-13, 2017: June 13-16, 2017:
June 14-17, 2016: Nashville, TN, NAFCU 49th Annual Conference and Solutions Expo June 22-27, 2015: Montreal, Canada, NAFCU 48th Annual Conference and Solutions Expo International Summit of Cooperatives October 11-13, 2016: Quebec City, Canada, Cooperatives, the Power to Act Webinar What Directors Should Know About CECL, ALLL, and New Credit Impairment Standards (03/2016) June 26, 2014: Accounting & Risk Seminar, Waialae Country Club/ Kwock & Company CPAs. June 26, 2014: Watchdog Mini Series #18: Strategic Planning,Waialae Country Club/ Kwock & Company CPAs. April, 11, 2008: Internet and Computing Core Certification (IC3), Certiport. March 18, 1993: Facilitative Leadership, Interaction Associates Seminar. On-line Exams: Today’s rapidly changing credit union climate has credit unions relying more heavily than ever on the leadership skills of their elected officials. In fact, to keep up with this pace more and more credit unions are requiring continuing education for their volunteers. CUNA’s Volunteer Achievement Program (VAP) helps volunteers learn how to work together effectively, make informed decisions, and improve credit union performance. |