The crafting of the Citizen's Charter, in accordance with Republic Act 11032 and its Implementing Rules and Regulations (IRR), marks a significant milestone in the pursuit of good governance and public service excellence. RA 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, aims to streamline bureaucratic processes, reduce red tape, and promote transparency and efficiency in the delivery of government services. The Citizen's Charter serves as a vital tool in achieving these objectives, as it provides a comprehensive guide that outlines the rights and responsibilities of citizens and establishes clear standards for public service delivery. The meticulous development of the Citizen's Charter, guided by the principles of accountability and public participation, ensures that the government's commitment to providing prompt, efficient, and quality services to its constituents is upheld.

Core Competencies are characteristics that, when combined, enable the organization to achieve its goals. It is often referred to as the organizational competencies or the foundational competencies and consists of behaviors that, regardless of function, every member of the organization must take since they promote the achievement of organizational goals. 

Good Governance is taken into the transactions and methods of decision-making, thereby, broadening the personnel's participation, control, and support of the process in correcting errors, which would serve to improve the results of any future decisions.