The Citizen's Charter, designed in accordance with the standards set by the Anti-Red Tape Authority (ARTA), serves as a vital introduction to ensure efficient and transparent public service delivery. This introductory section provides a concise overview of the charter, outlining its purpose, scope, and guiding principles. It emphasizes the commitment of the government agency to uphold citizen-centricity, accountability, and professionalism in all its interactions.

Learn how the Citizen's Charter can lead to more effective and open government. This document has been carefully crafted to adhere to the requirements of the Anti-Red Tape Authority (ARTA). It features an eye-catching cover page, a roadmap on the first page, an agency profile outlining the agency's mission and contact details, a full list of services with clear procedures, and a service header for quick reference. Take the first step toward effective public service delivery by prioritizing openness, transparency, and the needs of the general public.

Unlock the path to seamless public service experiences with the Citizen's Charter. Part I of this methodically designed document, adhering to the standards set by the Anti-Red Tape Authority (ARTA), focuses on organizing service sections with utmost precision. Dive into the service specifications, where you'll find comprehensive service information, including who is eligible to avail them. Discover the complete checklist of requirements, ensuring is available for a smooth process. Follow the client's steps, a clear and concise guide to help in the navigation of each stage of the service, and experience the agency's swift actions as it fulfills its responsibilities. 

Continue your journey to streamlined public service delivery with Part II of the Citizen's Charter. This section focuses on service specifications, providing crucial details for a hassle-free experience. Explore the fees to be paid at each step, ensuring complete transparency in the process. Discover the processing time for each step, allowing the planning and managing of expectations effectively. Identify the person responsible at each stage, knowing exactly who to approach for assistance. Keep track of the total fees to be paid and the overall processing time, gaining a comprehensive understanding of the entire service process.

Empowering citizens with a voice, the Citizen's Charter incorporates a robust feedback and complaints mechanism. This system ensures that every opinion, concern, and suggestion are heard and addressed effectively. Experience a transparent and accessible process in providing feedback or lodging complaints regarding public services. The Citizen's Charter embraces accountability and responsiveness, with designated channels for submitting feedback, dedicated personnel to handle complaints, and defined timelines for resolution.

Discover the extensive network of offices within the Citizen's Charter. This comprehensive list of offices provides vital information on their locations, contact details, and services offered. Seamlessly navigate the landscape of public services as the Citizen's Charter ensures easy access to the nearest office for your convenience.