Troubleshooting

1. Both 888Caption and 888 poker client must be run as admin:

Right click on the program shortcut, then click on Properties, select the Compatibility tab and turn on this option:

2. Computer clock must be synchronized with the internet (and link for Windows 10).

Otherwise, the program may not work, giving a message "License server is not responding".

3. 888Caption closes when the tables opened.

The program is work in demo mode now, its free for microstakes only. If the program detects any other table, it closes automatically.

You need to request the trial to use it on any stakes.

To do it, run the poker client, login and do not open tables. Click 'License / Request for Trial'

You can use one month trial after registering.

4. Add 888Caption and the poker client executables to an antivirus exception list, if any.

5. Poker client must be English

6. Some hotkeys stop working - at first try to check #1 and #4 from this list.

Also the operation of mouse hotkeys (and moving of HUD panels too) can be affected by other programs that intercept keyboard or mouse, if they do not have admin rights. It can be screenshot or video capturing programs, mouse or keyboard utilities, Hold'em manager, etc. Try to close all such programs and check how it will work.

After that, you can run them one by one and thus find the problem. Configure this program to run as admin - this should solve the problem. Also you can try to click Options / Reset hotkeys - it can help, but usually only for a short time.

7. You have a message "program can't start because api-ms-win-core-timezone-l1-1-0.dll is missing" or something like this.

Try to download and install an Update for Universal C Runtime in Windows from  here.

8. 888Capiton detects type of your poker client wronly. For example, you play at 888poker.es, but in License / Diagnostics it detects it as 888poker (i.e 888poker.com)

Try to do this:

1. Click Options / Reset custom poker client paths button

2. Restart 888Caption

3. If Unknown poker client window appears, then select 888poker.es in a list and click Ok.

If it doesn't help, then do this:

In 888Caption on the License tab there is Configure the poker clients section, turn off all checkboxes there except 888poker.es and restart 888Caption.