Big Data eCourse
Together with Laudius and another teacher I made a Big Data eCourse in Dutch about what Big Data is, how to analyze Big Data and Privacy & Ethics in Big Data research. With the code: GUISELAINE 10 percent discount (Affiliate).
Index
Introduction To Bol.Com
My first encounter with bol.com was, when I ordered books online. A while later I saw that bol.com was looking for people to join the email team they were starting. I started the conversation with them. After completing the call training successfully I started answering emails from bol customers.
The Work
I was ‘eerstelijns’ and therefore had questions such as ‘Wat is mijn paswoord?' I hardly come across this question these days, because I can request my password automatically most of the time. Another frequently asked question was ‘Waar blijft mijn boek?'
The Workload & RSI
For most questions I could choose the answer to the email from a decision tree. Often I had to adjust the answer a little bit. The questions poured in, and the team grew. Break rules and a target for answering email per hour were introduced and strictly followed to combat and prevent RSI. By product of all these was that the answering time of emails was shorten.
A Mix Of Calling And Answering Emails
Despite my phone training, I thought it was enough when I had to combine answering the phone and email. I understand that this combination can prevent RSI, but I prefer not to answer the phone. This why when I was asked if I wanted want to renew my contract, I said no. I received my official letter of resignation and started looking for my next student job. Hereby I said goodbye for the second time to Nieuwegein, where the bol customer service was housed at that time. The first time I met Nieuwegein was when I signed my contract to rent a studio in Zeist.
Related blogs on my website
Related guest publications
Capella, G.M. (2022) Heb ik straks genoeg pensioen om mijn levensstijl te behouden?
Psychosenet (2022) Kennis up to date houden in de zorg of na een zorgtraject
Related external links
Related affiliate links
I earn a bit on the sale through the links in this category like writers earn on their books with publishers, more information on the Disclaimer page.