Invalid Account or Email address

Error Message: INVALID! The system did not find any account using the credentials provided. Please check and try again.

This error can be caused by

• Wrong Member ID Number

• Multiple email addresses in OGD.

• An invalid email address in OGD.

  • • Make sure there is no extra space at the end of the email address.

    • Make sure the email address is correct.

Verify your Member ID number and email address.

Coordinate with your OGD Encoder.

Send Failed due to Yahoo Email Address

Error Message: Send Failed! Sorry, but our servers cannot send emails to YAHOO emails (_____@yahoo.com) as of the moment. Kindly ask your OGD Coordinator to edit and use a different email address (e.g. gmail).

Coordinate with your OGD Encoder. Your OGD Encoder needs to do these steps.

• Log in to the OGD.

• Click Members Database.

• Search for your record.

• Click your record to access it.

• Copy your email address to the Website field or to a notepad.

• Type in a non-Yahoo email address.

• Click Save Changes. Do not click Close.

• Create the Members Portal account as described above.

• After the account is created, copy back the Yahoo email to the Email Address field.

• Click Save Changes.

• Click Close.