Immigration 90-Day Reporting Procedure (TM.47)

When is my report due? Your first day in country marks “day 1”; your due date for your 90-day notification of address report is 89 days later. Whenever you re-enter Thailand, the clock resets at “day 1”. Notification may be made 15 days before an additional 89 days have elapsed. Late report fines are costly (2000 baht per each late report) so be sure to track your next reporting date in your diary or calendar.

How do I report? There are currently four choices:

• Notification in Person - at the Immigration Promenada Office (cost of personal time). One family member can do this for the entire family (other members need not be present). When you line up, be sure to get a separate queue number for each family member for whom you are making a report.
• Online reporting - free, but some can only use it after they have made at least one 90-day report since their most recent entry into Thailand. However, you may find that you can still report online, if you had already gone to Immigration and had the TM.30 report stamped in your passport right after your last entry (so Immigration now has on file your most recent arrival date and departure card #). See detailed step-by-step instructions below.
• Registered Mail - small cost of registered postage and time to copy forms and mail. See the T.V. procedure at the end of this section.
• Visa Service Provider (for hire) - can be expensive, especially if you are a family of 3-4 (office next to IPO charges 300 baht per report). See this page from Don Webb’s helpful site for more info: http://donslifeinthailand.com/Visa_Service_Providers.html

[You can just google "CCCC 90 Day" if you would like to revisit to this procedure in the future.]

Online 90-Day Reporting Procedure

Usage: Currently averaging more than 400 views per month (according to recent Google statistics) folks are using this free procedure from all over Thailand to successfully file their 90-day reports via computer from home. According to an online survey the CCCC has conducted over the past several years, greater than 80% of the participants are reporting success when submitting their reports online. 85% have said they found this CCCC procedure "excellent" or at least "very helpful". While geared for Chiang Mai residents it is available to anyone who would like to use it.

Be warned that using Immigration's 90-day Online Reporting website will call for a bit of patience. Not only can their online reporting site become temporarily unavailable on rare occasions, but their system also demands a lot of focus to detail. It does not always warn you when you are entering an item incorrectly (it just won't let you continue to the next screen if you do). Consider using the following procedure as a checklist. It will guide you through the process and help you to avoid the most common pitfalls.

That said, it is a good idea not to become too dependent on the online option and be sure to allow enough lead time (15-7 days before due) in order for it to work. If you should somehow miss that window, try the mail-in or walk-in option to file your TM.47 report instead (both options are described later in this section).

[If anyone finds exceptions or corrections needed to this free guide, could you kindly write the folks at crfthailand@gmail.com]

Online 90-Day Reporting Process

RECOMMEND THAT YOU ONLY USE THE ABOVE LINK ON A DESKTOP OR LAPTOP COMPUTER (not on a mobile device).

(must access with the correct browser -- see above instructions). If this link does not work first time, some have suggested pasting this link into an IE browser instead of just clicking the above link. You will immediately notice a security warning but you can choose to ignore it and navigate your way past it if you want. (Note: This is a routine certificate error message that most everyone receives when accessing the Thai Immigration 90-day Online Report web page -- apparently this has something to do with how Immigration went about registering their site. Any browser used can trigger this.)

Sometimes (not frequently), the Immigration web server may experience downtime for maintenance and annoyingly become temporarily unavailable (e.g., Failure of Web Server bridge message: "No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.").

Again, you need to scroll all the way down to the bottom of the first screen... If you still use the older Immigration link https://extranet.immigration.go.th/fn90online/online/tm47/TM47Action.do. Before you can proceed to subsequent screens, you first must scroll to the bottom of the initial screen and then you must tick the box that says you must read the "Terms of Service". Then click the Accept button to proceed.

MENU Screen

(https://extranet.immigration.go.th/fn90online/online/tm47/TM47Action.do?cmd=acceptTerm) There are three options:. BLUE BOX: Notification of staying in the Kingdom over 90 days (TM.47) -- select the Blue Box to complete your online application.; GREEN BOX - Check the status of your application; ORANGE BOX - Cancel your application.

(Online 90-Day Notification - Menu Screen)

Reporting Screen Progression (select the following menu item to start)

FIRST SCREEN Important Tips

Be sure to ONLY use ALL CAPITALISED UPPERCASE LETTERS for any field that does not have a drop-down menu (if there is a drop-down list or pull-down calendar widget for any field be certain to USE IT !!).

NOTE: if using Safari, you MUST use DROP-DOWN menus BEFORE you enter any free text (you have to get used to completing the form in more random than strict top-down order). This includes using the provided DROP-DOWN calendar to enter your last ENTRY DATE.

• NATIONALITY - Important TIP! You MUST ONLY use the DROP-DOWN list (DO NOT USE ANY FREE TEXT to type this whatsoever !!! ). For all nationalities (except Americans) select your country from the drop-down menu (however, for U.S. citizens, only select "AMERICAN/อเมริกัน" from the list - again, make sure that you do not type it in free text!). NOTE: if using Safari, be sure to FIRST select your Nationality from the Drop-Down list BEFORE you type or enter any of the other field information listed below (for example, before you even enter your Passport #). If using Safari, you may also need to to select your Entry Date from the drop-down calendar before you enter anything in the text fields. If you find that your screen is locked, go back one screen and start your entry process again using all DROP-DOWN menus first -- before entering free text.

NOTE: → It is KEY that you have accurately entered your Passport # and Surname (using UPPERCASE for letters), Date of Birth in DD/MM/YYYY (not U.S. date format!) order, and gender, and have selected (not free texted) your correct Nationality ONLY by using the Drop-Down menu for you to be able to continue. In other words, for this to work and link with Immigration's database, the information that you just entered must match the information that you had already submitted on your Arrival Card when you last entered Thailand.

Select “Submit” button to advance to next screen.

ERRORS: Check for the following conditions if the system appears to “hang” at this point, and stubbornly refuses to proceed, or if you should receive this error panel:

• Be sure that you are using the correct browser (see above Requirements) AND that your browser is not set to block pop-ups.
• Make sure that javascript is enabled on your browser and, once again, that you allow pop-up panels.
• Check to see that you allow cookies in your browser settings.
• Recheck that you have followed all directions and have completed ALL of the above REQUIRED fields correctly (including use of any and all drop-down menus available, all CAPITALISED letters, DD/mm/yyyy format for dates and XX12345 format for Arrival Card). Also recheck, your passport number you had entered, gender and Transportation.
• Could it be that you are attempting to use this online reporting tool outside of the 7-15 day advance time frame before the date when your next 90-day report is due? (See above Requirements.) If you are right at 15 days before due, try using the online again the next day and see if the system will let you proceed then. If you are within 7 days of your report due date then you cannot use the online reporting tool. (For example, if your report is due on a Thursday, then it is safe to say that you can start using this tool two Thursdays prior. Also, the last day you can use this tool is the Thursday before due.)
• Is it possible that you still have an older style Departure Card in your passport? Check to see if the Departure Card you have in your passport has a Bar Code in the upper right hand corner. If it has been years since your last arrival in Thailand and back when you last entered, you may have been issued an older style Arrival Card before Immigration started using Bar Codes (the Departure Card's XX12345 format ID does not appear just below a Bar Code in the upper right corner). That may be a strong indicator why the Online Report could not find a match for your Arrival/Departure card information in their system.
• Another cause may be due to the system not being able to find a match between the information that you just entered and the last 90-day report that you already have on file with Immigration and that they keep in their "database" (two older articles that briefly refer to Chiang Mai Immigration's servers/databases can be found at CityLife Aug 2014 and here). Interesting to note that one person report complained that the 90-day Online Report was somehow "broken" then they realized later that all they were doing is repeatedly entering their wrong Entry Date. Carefully read (and enter) your most recent arrival information listed in your Passport.
• Did you get a new passport since your last 90-day report or since you last entered Thailand? It is possible that Immigration is still trying to match your records against your OLD passport number. It may be worth a try to use your old number instead and resubmit. Immigration would update their database the next time that re-enter the country. However, you may want to also check with the 90-day reporting help desk on the west side of the large seating area at the Chiang Mai Provincial Immigration office (by the Airport). You would want to take a paper copy of your completed TM.47 report and photocopies of the appropriate passport pages (see Mail-in requirements option below for details of what is required documentation). They may be able to help update their local database. See ONLINE process diagram at the top of this page.
• Gender must match the Title selection - Normally, the system should update your Gender entry for you automatically depending on the Title you had just selected (male for Mr. and female for Mrs./Miss). However, if you inadvertently override this selection you could receive the dreaded "Contact your Immigration branch office" message. This still needs further testing but the error could be triggered if the gender you mark is inconsistent with you had submitted on previous TM.47 reports. One scenario is when you are entering a bunch of reports at the same time for your entire family -- but one of these does not go through because the gender you entered for that person. It can be an easy error to overlook.
• If the system does not allow you to continue, you will need to visit the Immigration, or you may also want to try mail-in, if there is still time for you to do so before your report is due.
• Immigration appears to now allow online reporting for the first 90-day report after a person re-enters Thailand, however, this may still depend on whether the applicant or their landlord (or condo office) had already completed a TM.30 report immediately after their arrival in Thailand. It is interesting to note that one long-term contributor on ThaiVisa (who has not yet successfully filed a TM.47 online) claims that having an updated TM.30 report on file or not should not prevent being able to proceed to the Second screen below. The final verdict is still out on this.

SECOND SCREEN

If your First Screen submit was accepted successfully, it is a good sign and Immigration will allow you to enter the rest of your 90-day report information on this second screen. Remember to continue to enter ONLY UPPER CASE LETTERS!

STEP #1

• VISA: Select your type of Visa. Then answer any associated questions.
• Stay Permitted Date: if there is a pull-down calendar, use it to select your date until which you are currently authorised to stay in Thailand under your current visa or visa extension. This date that should be stamped in your Passport -- see your most recent visa stamp. [Note: This may no longer be the same date that Immigration had originally stamped on your Arrival/Departure card. Instead, refer to see what Immigration currently has stamped inside your passport for your current visa (especially for those who have been able to extend their stay without going out of country).]
• STREET Address Only: Just TYPE only your present STREET address and muu baan (if you have one) in LARGE UPPERCASE letters. HOWEVER, for Tambon, Amphur, City and Province, ONLY use each provided drop-down menu (see below).
• PROVINCE, City, Amphur, Tambon,: BE SURE TO ONLY USE each separate DROP-DOWN list for EACH of your selections - DO NOT FREE TEXT TYPE THESE! (select the choice for Province that lists “Ching Mai” for Chiang Mai -- one of the outstanding items to fix.)
• Telephone Contact Numbers: enter your Home/Office/Mobile number(s) as appropriate.
• Your Email Address: TYPE (in UPPERCASE letters). This is to where Immigration can email an acknowledgement of your application. Be sure to check your email Spam, junk or promotion folders in case their message does not eventually show up in your inbox. Acknowledgment emails are not sent on weekends. Later, you may receive a final Approval message, if your online application is accepted. However, rather than rely on email, see How Do I Lookup the Status of My Submitted Report? below for instructions on how to navigate to check the status of your application.

Click Submit again to proceed (after you have completed all of the above required fields).

STEP #2

An acknowledgement screen may appear confirming the information that you have entered so far. You will need to tick that you accept terms at the bottom of that screen.

STEP #3

If everything is in order, a third screen should appear. The status for your application should be marked Pending while waiting for your approval acknowledgement. You may receive email notification sent to the email address -- provided that you had entered it correctly, when requested to do so earlier, only in UPPER CASE LETTERS (see Second Screen instructions above). Please note -- this email is only for notification and is not the final Approved slip or docket that you will need to clip in your Passport!

Be sure to record or save a screenshot of your Pending Status screen that displays your Transaction Reference Number (TRN). Use this same TRN to check again later for your approval status that is being processed. If you should forget or lose your TRN.

Report Status

How Do I Lookup the Status of My Submitted Report?

Return to Immigration's 90-day Reporting MENU screen (see above). Remember that you might have to scroll to the very bottom of this menu screen and then tick the "I agree" box before the system will allow you to continue.

Select the GREEN BOX from the menu to Check the current status of your application. Since most will probably not remember their lengthy transaction (TNF) number, just select the second tab you see displayed on the screen -- that allows you to find/search by your Passport #. First, select your NATIONALITY only from their drop-down list. After that enter your Passport #, and DOB (only in DD/MM/YYYY format). You may have to enter these items in that order depending on the browser you use. So as a good practice, it is best to start with selecting Nationality.

Click the search button (magnifying glass symbol) and you should see your recent application's line item displayed with its Status. To the far right of that line, click on the magnifying glass that you will see in the “View” column. Clicking on this should reveal details about your submitted report application - including its TRN (helpful if you forget to record this or take the screenshot at the beginning Step #3).

Note: The above Mailed-in report workflow will likely revert back to using the Immigration Provincial Office (near CNX) for checking on 90-day processing problems -- probably sometime in 2018 (following the complete re-construction of that location during 2017).

The traditional way that those who have submitted their 90-day reports by Mail are able to find out their report status is for Immigration to return to them, by mail, their Approved Notification Receipt Slip (with their next report due date printed on it). If they do not receive this return slip in time before their report is due, they need to go to the Chiang Mai Immigration office at Promenada (as per the above diagram) in order to find out what happened to their report they had already mailed in 15 days before due.

It is best to go to Immigration to find out what happened if your 90-day Next Notification receipt has not been received by mail in time before your report is due.