Reputation & Crisis Management
The geography we address places a premium on Reputation Excellence in quality of product, customer service, contribution to the regional ecosystem, and sensitivity to local customs. The value of integrity and "Face" in one-on-one interactions, group interactions, social media and government-to-government relations cannot be underestimated.
We work with clients to navigate social and traditional media to ensure their reputation is supported and enhanced in both "business as usual " scenarios and during crisis situation. We undertake emergency reputation mediation and brand-value restoration assignment in the event of unforeseen threats and attacks on a company's integrity.
We offer the following:
- Reputation Audit & Assessment – Vulnerabilities & Impacts
- Strategies for Reputation Excellence - Positioning, Visibility
- Reputation Shaping – Point of Difference
- Reputation Strategy Execution & Risk Management
- Leadership & Talent Development via Scenario Simulation
- Emergency Live Crisis "Issue" Containment and Media Management
- Below the Line Message Strategy & Placement
- Black Swan Outside-the-Box Brainstorming & Scenario Analysis