Everything You Need To Know To Use Our Products Effectively
Utility Connect - Preferred Partner Program
We are a complimentary white glove service to assist your clients with locating and saving money on their utility and home services.
Our sole purpose is to alleviate the stress of moving while bringing consumers and providers together under your brand. Our customer journey has been well calculated, providing a seamless end-to-end experience for the user.
We have become the liaison between the consumer and the marketplace, providing industry knowledge and peace of mind throughout the customer journey.
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Utility Connect - eXp World - Partner Training Room (30 Minutes)
Please take the time to watch this video to learn about what Utility Connect can do to help both you and your clients.
This service is free for both you and your clients. Not only will you be giving your clients amazing service, but you will also be creating a new stream of revenue.
Offering a service like Utility Connect is a great way to set your service apart from your local competitors while saving your clients a bunch of time and money. What are you waiting for?
Activating Our Service
Getting started with eXp Connect!
Your own agent branded website!
Track your clients and commissions!
Logging Into Your Dashboard
Access your agent dashboard!
Dashboard Password Reset
Forgot your password? Not a problem!
Account Lookup Tool
Can't remember your microsite link!
Here Are Some Quick Links Below
Frequently Asked Questions
Click On The Questions To See The Answer
What is Utility Connect?
Utility Connect™ is a complimentary utility & home concierge service. Our sole purpose is to alleviate the stress of moving while bringing consumers and providers together under your brand. Our customer journey has been well calculated, providing a seamless end-to-end experience for the user. We have become the liaison between the consumer and the marketplace, providing industry knowledge and peace of mind throughout the customer journey.
What services can you assist with?
We can assist with locating your local water, gas, electricity, waste management and setting up your cable, internet, phone, home security, renters and homeowners insurance, movers and USPS™ mail forwarding. When it comes to setting up and scheduling services, we can handle that with most providers. If there is service we can't set up for the client, we still gather that information and email it over to them.
Why are you not able to set up city utilities for the client or regulated energy?
The reason we are not able to set up the city utilities or regulated energy is because the utilities do not allow third parties to set services up due to compliance and legal issues. Your local municipality can actually hold a lien over you property if you do not pay your bills. This is the main reason why.
How do you decide what service providers to offer my clients?
Utility Connect™ is a consumer driven service, so our system is able to identify every provider offered at their new address. Our concierges will present every option available along with the most current promotion, then let the client make the selection based on their needs.
How do I set up my Utility Connect account?
Am I able to add Utility Connect to my kvCORE website?
Yes, visit https://exprealty.workplace.com/groups/UtilityConnect/permalink/502403550673027 for a step by step video on how to add Utility Conenct to your website.
Home much does this service cost?
This service is completely free for both you and your clients. We actually pay you a commission. Utility Connect is compensated by the providers and 15% of that is passed back to you.
How do my clients use Utility Connect?
There are multiple ways to get your clients over to us. We have seen that the most effective way is to let the client know that you offer a white glove services that can assist them with locating and setting up their home services while making sure they get the best deals. Once they agree, you personally submit their information to start the process. You can also send them a link to your microsite and have them fill out their information. Themselves or call the phone number directly from your microsite.
Am I able to track my clients that use Utility Connect?
Transparency is very important to us here at Utility Connect so with your microsite you will also have access to a backend dashboard to track all your clients progress along with any commission you have generated.
Are you just in certain areas or nationwide?
We operate in all 50 states, so anybody can use our services.
What does an agent branded microsite look like?
Here is a demo agent microsite for eXp Realty: https://www.utilityconnect.net/bettyjones Does Utility Connect have spanish speaking concierges? Yes, if you have a client that only speaks spanish, we can still assist them.
Are we able to use the service of people that are outside of eXp Realty?
Yes, this is your own agent branded microsite that you can offer to help anybody that needs it, even if you are not working with them on their current real estate transaction.