Pamela Warnes Mediation Services

Email: pamelawarnesmediation@gmail.com Tel: 07766270560

8 Blandford Way, Hampton Magna, Warwick, CV35 8UG

Complaints Procedure

We hope you have no cause for complaint; however, Pamela Warnes Mediation Services recognises that sometimes things may not go as smoothly as we would have liked. If you are unhappy with the service that you have received from us, we are anxious to know about it.

How to complain

During the mediation itself, please raise the issue with the mediator as soon as possible so that the problem can be dealt with straight away.

After mediation, the procedure is to communicate your experience in writing within 14 days by either email to pamelawarnesmediation@gmail.com or writing to Pamela Warnes at the address below:

Pamela Warnes Mediation Services

8 Blandford Way

Hampton Magna

Warwick

CV35 8UG

What actions can be taken?

Your complaint will be reviewed and you will be written to you with one or more of the results below:

No further action will be taken

Refund full or some of your fees

Recommend an independent review / expert determination of the issues

Offer a written apology

Review our policies or processes

Provide any other outcome suitable to resolve the complain

If a delegate wishes to appeal, they must do so within 14 days of the date that results are communicated. Your complaint

will be acknowledged within 5 working days and you will receive a response within 21 days.

Pamela Warnes Mediation Services hopes that we can resolve things to your satisfaction; however, if you are still unhappy and wish to take your complaint further to an external body, then the CMC (Civil Mediation Council) operates a final stage complaint procedure. They can be contacted at the address given below.

The Civil Mediation Council Ltd

The International Dispute Resolution Centre,

70 Fleet Street,

London

EC4Y 1EU.

07841017905