Terms & Conditions
Allabout Travel by Josie Terms & Conditions
Introduction
We offer for sale to you various products and/or services on behalf of our Principals such as airlines, other transport operators, hotel and
other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘Principals’.
Our services consist of arranging and co-coordinating the services offered by the Principals. Allabout Travel by Josie brings about a direct
contractual relationship between you, the customer, and each Principal. Subject to these booking conditions Allabout Travel by Josie will
perform our services with reasonable care and skill.
Allabout Travel by Josie does not guarantee the performance of the services offered by the Principals and we will not be liable in the event
that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the
Principal.
The brochures (including e-brochures) which we supply to you are the brochures of the Principals and that the statements and
representations contained in such brochures are not ours but are made by the Principals. We accept no liability for any inaccuracies or
misrepresentations contained in such brochures.
Your travel arrangements will also be subject to the Principals’ terms and conditions including limits on liability and conditions of carriage.
You are responsible for reading the Principals’ terms and conditions before paying for your booking or reservation.
Subject to the Australian Consumer Law, Allabout Travel by Josie will not be liable for any loss or damage, injury, delay, inconvenience, or
expense caused by a Principal. Allabout Travel by Josie will not be liable for events beyond its control or the control of the Principals
including, without limitation, strikes, accidents, pandemics or outbreaks of infectious diseases, acts of war or terrorism, civil or military
disturbances or force majeure (Acts of God).
Allabout Travel by Josie may receive fees, commissions, gifts or financial incentives from the Principals and other third parties in relation to
your travel arrangements.
Travel Insurance
We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will
protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your
belongings. The Department of Foreign Affairs & Trade also strongly recommend you take out travel insurance.
Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of
the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you
acknowledge that Allabout Travel by Josie has offered you travel insurance and that you waive any claim against
Prices
Airfares and tour prices may change (almost invariably by being increased) without prior notice and even though your arrangements have
been confirmed. Such price increases are beyond our control and you will be liable to pay for any such increases. Many airlines now impose
surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.
Payment
If payment has not been made by the specific date which Allabout Travel by Josie will advise you, your bookings may be cancelled.
Payments may be made by direct deposit. If you wish to pay by credit card it is necessary to check with us first as some airfares and
package holidays cannot be paid for by credit card.
Allabout Travel by Josie will add an additional surcharge to payments made by credit card. Please check with us for current charges. When
your credit card is processed by Allabout Travel by Josie you agree to not have your payment ‘charged back’ or reversed by your credit card
provider where the services have been provided.
Direct Deposits can be made to Allabout Travel by Josie bank account:
Commonwealth Bank of Australia (CBA)
BSB: 063- 551
Account: 1053 9536
Allabout Travel by Josie will not be liable for any loss caused by a failure of a tour manager or tour wholesaler to make payments to Allabout
Travel by Josie for reservations for airfares and services made on behalf of a tour group or any individual traveller.
Cancellation fees
If you cancel a confirmed reservation or booking the Principal is likely to charge you a cancellation fee. Further, some tickets may be nonrefundable
or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any
confirmed reservations. Please read the Principal’s special conditions in relation to your travel arrangements.
In addition to any cancellation fee charged by a Principal, if a confirmed reservation or booking is cancelled for any reason, Allabout Travel
by Josie will retain its commission paid and/or service fee charged in respect of the travel arrangements. You acknowledge that the
retention by Allabout Travel by Josie of the commission and/or service fee is fair remuneration for the work done by Allabout Travel by Josie
in arranging your travel arrangements.
Changes to bookings or reservations
If you wish to change a confirmed reservation or booking you are likely to incur fees. In some cases, it may not be possible to change a
reservation or booking or to cancel or it may be uneconomic for you to do so. You should always check the cost before requesting changes
to your travel arrangements. Please read the terms and conditions of the Principals which apply to your travel arrangements.
Unless otherwise stated in your costings and itinerary document in addition to any fee charged by a Principal, Allabout Travel by Josie will
charge you a fee to process an amendment to a confirmed booking or reservation based on the rate of $50.00 per hour including GST.
There is a minimum fee of $50.00 including GST.
Should the price of an airfare, cruise or tour be reduced after you have made payment your right to a refund (if any) is governed by the
terms and conditions which apply to the airfare, cruise or tour as determined by the airline, cruise line or tour operator.
Refunds
If your travel arrangements are cancelled for any reason (including force majeure) after you have paid, no refund will be available to you
until Allabout Travel by Josie receives the monies from the Principal involved. In most cases, the Principal will charge a cancellation fee and
in some instances you may not be able to claim a refund.
Allabout Travel by Josie is not responsible for any delays by a Principal in processing a refund. You should be aware that airlines may take a
significant time to process a refund.
Allabout Travel by Josie earns commissions and/or charges service fees in making your travel arrangements. Allabout Travel by Josie
reserves the right to retain the commissions and service fees that is earned on your booking from any refund should your booking be
cancelled for any reason (including for force majeure).
Passport and Visa Requirements
Prior to confirming your travel arrangements, you should check your passport and establish that it will remain current for the entire period
of your travel. Certain countries require that your passport remains valid for a period of up to twelve months after the date upon which you
are scheduled to leave such country. You may be denied entry to a country if your passport expires within 12 months. You should clarify
visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa
dependant on whether you are travelling on an Australian or a foreign passport. The authorities in some countries (including The USA)
require holders of Australian passports to take out a visa for entry into their country where the traveller has been sentenced or imprisoned
or been convicted of certain types of criminal offence. A visa may be required where a contagious disease or a serious health problem
exists. It is the responsibility of each member of the travelling party to ensure that they have a valid passport and the necessary visa/s for
the destinations to be visited.
Re-entry Visas for Australia
Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your
responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before
leaving Australia.
Vaccinations
Certain countries require that travellers be vaccinated against specific infection and/or diseases. Allabout Travel by Josie strongly
recommends that you check with your doctor and the Embassies of countries to which you are travelling to with respect to any health
requirements.
Checking Travel Arrangements
We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is
important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it
fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international
travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.
1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed. 2
We strongly recommend that you familiarise yourself with current travel advisories/information from smartraveller.gov.au before you travel.
3 Payment of any excess baggage charges is the Travellers sole responsibility. 4 Carry-on baggage is subject to security rules on the
carriage of various items. It is your responsibility to check with the relevant authorities.
Responsibility
Allabout Travel by Josie accepts no responsibility for any loss, cost or expense that arises or is incurred by the customer to the extent that it
arises or is incurred directly or indirectly as a result of any booking made by, or on behalf of, the customer independently of Allabout Travel
by Josie.
Your rights under Australian Consumer Law
Nothing in these terms and conditions is to be read as excluding, restricting or modifying your rights under the Australian Consumer Law
and other legislation given to consumers in relation to the supply of goods and services.
Thank you for booking with Allabout Travel by Josie