VIDEO 6: What can we do to improve quality?
Plan the work
Work the plan
Study the system and look for improvements
Act to improve the system.
When something goes wrong, most managers do something about it -- they usually do too much. They act without knowledge, so they make things worse. When you focus only on results (profits), it is like driving your automobile and keeping your eye on the rear view mirror -- what will happen? And that's what management by results is, keeping your eye on what happened. Focus on quality is like looking ahead.
Some of you will use this information and improve your organization. Bravo. Build the future.
Other people need an outside advisor to put these ideas into action. Contact us. Build the future.
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