VIDEO 4: Deming's Important Points
Here are some important ideas from Deming's 14 points
1. Constantly improve product and service. The aim is not profits for managers and stockholders. The goals are (a) to become competitive, (b) to stay in business, and (c) to provide jobs.
2. We are in a new economic age. Management must wake up, learn new responsibilities, and start changing themselves (to set an example.
3. Stop inspecting to improve quality. Eliminate the need for huge inspection. Build quality into the product in the first place.
4. Stop choosing the lowest price. Instead, look at the total cost. Find a single supplier for each item. Work with the supplier to improve quality. Build a long, strong relationship of loyalty and trust.
5. Train people on the job. Don't expect people to begin without special training.
6. The aim of managers is to help people and machines do a better job.
7. Remove fear, so that everyone may work effectively for the company.
8. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
9. Eliminate targets for the work force. Don’t ask for more productivity. These targets create unhappy relationships. Most of the causes of low quality and low productivity belong to the system. These errors are outside the power of the workers.
10. Remove barriers that rob the worker of pride of his work. The responsibility of managers must be changed from numbers to quality.
11. Start a vigorous program of education and self-improvement.
12. The change is everybody's job.
Some of you will use this information and improve your organization. Bravo. Build the future.
Other people need an outside advisor to put these ideas into action. Contact us. Build the future.
(END OF VIDEO)