Video3


VIDEO THREE:   What do managers need to know?

Deming said that all managers need to have a theory.  He called it a "System of Deep Knowledge":

1.             Know the system: understand the big picture, including suppliers, producers, and customers of goods and services 

2.             Know about probability: there is normal variation in quality.  Managers need to know statistics and how to measure samples.  

3.             Know about psychology: managers need to know the mind and emotions of people

 

"The parts of the system cannot be separated. They work with each other.  Knowledge of psychology is incomplete without knowledge of probability.

 

 

 

 

 

When we know about probability (Deming called it variation), then we understand that there are (1) "normal" differences (some people are faster than other people) and "special differences" -- both differences create defects (problems). Quality means we know how to remove the "special differences."  Deming taught that making changes  to "normal" differences will make the system perform worse. Understanding variation means we know that variation will normally occur. 

 

 

 

Some of you will use this information and improve your organization.  Bravo.   Build the future.

 

Other people need an outside advisor to put these ideas into action.  Contact us.  Build the future.

 

 

Some of you will use this information and improve your organization.  Bravo.   Build the future.

 

Other people need an outside advisor to put these ideas into action.  Contact us.  Build the future.

 

(END OF VIDEO)





Video 1:   Put up posters to begin the change

Video 2:  How can individuals improve the organization?

Video 3:  What do managers need to know?

Video 4:  Deming's important points

Video 5:  What causes problems in an organization

Video 6:  What can we do to improve quality?  
Plan Do Study and Act 
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