Help for Business

Within your company, people come to the table with a variety of skills to communicate with each other and to service your clients. Complications can arise due to differing and competing personalities, agendas and skill sets.

When communication breaks down clients can be lost, reputation can be sacrificed, work environments can be stressed or even toxic, and your company begins to suffer in culture, reputation and profit.

Skill Development provides tools to move your company to a superior level of customer service and internal team work.

Constructive Meetings include a communication coach, so to speak, to assist in creating new pathways of communication.

Meeting Chair/Facilitator sets an unbiased leader in place to keep meetings on track and running smoothly, while providing attendees the opportunity to participate fairly.
 
Dispute Resolution can bring disputes to a swift and sustainable solution while empowering disputing parties to create solutions that work.

Step In To Your Plan will pull your company back into focus from your ideas and plans, providing clear go forward implementation to drive your success.


Skill Development 

Provides tools to move your company to a 
superior level of customer service and internal team work. 

When skill development is appropriate: 

What if everyone in your company learned the same communication skills at the same time? (Hope To Help has creative ways to achieve whole company learning – just ask us!) 

Consider an experiential workshop series where everyone in your company learns the exact set of skills on the same day. Everyone has time to practice and integrate, before the next skills are introduced. Daily email support will be provided to remind and keep everyone on track. 

Empowering employees, enabling them to hear and address questions, issues and suggestions will increase buy-in. When employees at all levels feel included, heard, and understood then employee engagement improves and productivity increases. 

Communication skills are learned early on in life and often not upgraded. Think of the range of people you have interacted with. Are some better at communicating than others? How are you at communicating? Perhaps it is time to update your skills. 

7 Skills To Improve Communication 
A workshop series to introduce skills over a time period, 
allowing participants to learn, practice and integrate. 

Leadership in Resolving Conflict 
Training for key persons to become the leaders for resolving conflict as it is unfolding. 

How to set up skill development: 

Skill Development is easy to set up. Contact Hope To Help to discuss your specific requirements. Hope To Help has creative ways to achieve whole company learning – just ask us!. 

Why Wait? 

If upgrading your skills will improve your workplace, then why not give Hope to Help a call? Poor communication habits costs businesses time, focus, and money. So get in touch today! 

By phone: Gail Hope 403-808-1931     By email: Gail@HopeToHelp.ca


Constructive Meetings 

Includes a communication coach, so to speak, 
to assist in creating new pathways of communication. 

When constructive meetings are appropriate: 

Constructive Meetings are effective in helping team members to overcome rote communication styles, to unlock their potential, and to reach deeper understanding of complex issues. With a coach attending, and assisting participants to engage in shifting perspectives, attitudes and styles, meetings can move forward productively. Consider using Constructive Meetings in situations like these: 
  • When inter-team projects fall behind schedule 
  • When individuals or groups constantly get entangled 
  • As part of continuous improvement to draw out suggestions from all levels 
  • As part of change management: e.g after reorganizations, mergers or acquisitions 

How to set up a constructive meeting: 

Constructive conversations are easy to set up. Check that a coach is available on the date and time that you would like to schedule the meeting, then make sure that a clear agenda is available ahead of the meeting date. It is also helpful to share the goal(s) of the meeting with your coach before the meeting begins. 

Why Wait? 

If efficient meetings and clarity for actions steps will improve your workplace, then why not give Hope to Help a call? Recurring non-productive meetings cost businesses time, focus, and money. So get in touch today! 

By phone: Gail Hope 403-808-1931     By email: Gail@HopeToHelp.ca


Meeting Chair/Facilitator 

Sets an unbiased leader in place to keep meetings on track and running smoothly, 
while providing attendees the opportunity to participate fairly. 

When a Meeting Chair/Facilitator is appropriate: 

A Meeting Chair or Facilitator is effective in helping groups to stay focused on the intent and need for the meeting. Allowing input as well as managing the agenda will create timely meetings while participants have been able to input ideas and achieve in depth understanding. Consider using a meeting chair/facilitator in situations like these: 
  • When inter-team projects fall behind schedule 
  • As part of continuous improvement to draw out suggestions from all levels 
  • As part of change management: e.g after reorganisations, mergers or acquisitions 
  • AGMs with (anticipated) disagreement between stakeholders 
  • Public hearings regarding new developments, large infrastructure projects etc. 
  • Meetings between condo boards and residents 
Senior managers can be supported by an impartial facilitator in creating an open atmosphere at whole-company meetings, enabling them to hear and address questions, issues and suggestions raised by employees. When employees at all levels feel included, heard, and understood then employee engagement improves and productivity increases. 

How to arrange for a meeting chair/facilitator: 

Arranging a meeting chair/facilitator is easy to set up. Check for availability on the date and time that you would like to schedule the meeting, then make sure that a clear agenda is available ahead of the meeting date. It is also helpful to share the goal(s) of the meeting with your facilitator before the meeting begins. 

Why Wait? 

If efficient meetings and participant input is required, then why not give Hope to Help a call? Meetings which are pulled off track and have lost focus cost businesses time, focus, and money. So get in touch today! 

By phone: Gail Hope 403-808-1931     By email: Gail@HopeToHelp.ca


Dispute Resolution 

Can bring disputes to a swift and sustainable solution while 
empowering disputing parties to create solutions that work. 

When Dispute Resolution is appropriate: 

Impartiality can unlock business gains and prevent losses. Skillful mediation can renew trust between parties and often strengthens the relationship between the parties for the future. 

Mediation is a quick, effective and low risk method of solving conflicts and disputes. Mediation meetings are appropriate in situations where conflict is not resolving itself! It is particularly suitable in situations where the disputing parties will need to interact successfully in an ongoing way. Some example scenarios are: 

  • Employee – Employee Disputes 
    • When employee friction is preventing teams from working smoothly, it is time to address the issue. 
  • Supervisor – Team member conflict 
    • A neutral party often helps enable resolutions for stalled issues. 
  • Escalating customer complaints 
    • Disgruntled customers can cost businesses serious revenue. A mediator can turn difficult situations around and help repair customer trust and loyalty 
  • Individual stakeholder complaints 
    • When your project or business has impact on the general public, issues will arise. Individual mediation can nip developing issues in the bud before conflict escalates. 

What mediation involves: 

Mediation meetings facilitated by Hope to Help are usually held in a private meeting room either at your workplace, or at a neutral location. Mediation helps people discuss and resolve a difficult situation with the help of a trained mediator. Typically, only one or two meetings are required to reach a suitable resolution. The length of the meeting can vary depending on the complexity of the issue, and the ease with which a solution that works for all parties is found. For scheduling purposes, allow 2-4 hours. 

Prior to the meeting, parties will receive an individual phone call from a Hope to Help mediator to coach them on the process, and answer any questions that they may have. 

Confidentiality 
The mediation process begins with establishing a suitable confidentiality agreement covering the parties, and the Hope to Help mediator. In some situations, this is important to mediation clients. In others, clients agree that they would prefer to proceed without a confidentiality agreement in place. Your Hope to Help mediator will help you decide on the best approach for your situation. 

Making sure the right people are in the room 
It is important to ensure that the people in the mediation have the authority and responsibility needed to enact solutions generated by the process. Equally important, correct and sufficient facts and information relevant to the dispute should be on hand. 

Problem Description 
The mediator will guide the discussion to allow parties to describe the problem that they see as causing the dispute. Parties are given the opportunity to share the facts as they see them, and to share the impact of the situation on themselves. This process of sharing and hearing from each other increasing understanding and respect between the parties. Clearly defining a problem is the first, and often the biggest step towards solving it. 

Solution Brainstorming 
Guided by the mediator, the parties brainstorm possible solutions to their conflict. All possible solutions are accepted and noted. The mediator ensures that the environment remains safe and open, and encourages parties to look for solutions that work for all. 

Resolution agreement 
The possible solutions are considered and weighed in the light of what each party really wants to get out of the situation. The mediator facilitates the discussion and summarizes the agreement of the final resolution that is reached by the parties. The agreement is written down and signed. 

Follow-up 
Once a solution is reached in a mediation meeting, no further assistance is required from the mediator. Parties implement their side of the agreed resolution, and are often able to resolve future disputes between themselves using the new approach that they have learned. 

Why Wait? 

If you have a dispute that is affecting your workplace, then why not give Hope to Help a call? Leaving disputes unresolved costs businesses time, focus, and money. So get in touch today! 

By phone: Gail Hope 403-808-1931     By email: Gail@HopeToHelp.ca


Step Into Your Plan 

Will pull your company back into focus from your ideas and plans, providing clear go forward implementation to drive your success. 

When Step Into Your Plan is appropriate: 

You had an idea, either for a new company, or a new position you’re taking on. You elaborated how everything should be, maybe completed your business plan and marketing plan. Time has passed, the business has changed. 

Is the business running according to plan? 
Have you implemented everything needed for your plan to be successful? 
Hope To Help will bring your hard plans up to date, but more importantly fill in the gaps to create functionality of your plan. 

How to arrange for Stepping Into Your Plan: 

Stepping into your plan is easy to set up. Check for availability on the date and time that you would like to meet with Hope To Help for a complimentary initial consultation. 

Why Wait? 

If having a plan and implementing a plan is required, then why not give Hope to Help a call? If your business is not running according to plan there will be a cost to your organization of time, focus, and money. So get in touch today!

By phone: Gail Hope 403-808-1931     By email: Gail@HopeToHelp.ca

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