Harness your resources to grow and scale your business - fast.

It's time to spend time

Redefining The Customer Experience

1. Do you have the resources, but can't figure out why your business isn't growing?

2. Do you see the opportunities, but can't figure out how to deliver on them?


It's time to spend time Refining The Customer Experience


From our extensive research, we have uncovered that:

1. Businesses often don't know why customers choose them (or are not choosing them) - our Unique Service Review typically uncovers this for our clients.

2. Talented business owners often don't want to appear lost, or needing help - opportunity has a shelf-life and it's important to strike whilst the iron's hot. Our free Discovery Sessions can help you straighten out your plans and level up your thinking.

Dr Grace & Velody

To grow your business you need to grow first

Expanded awareness, mindset and network are required for business growth.

With the right consulting and coaching you gain quicker access the higher levels of thinking required. By stepping into expanded awareness we set the bar for others around us. This is essential in order to bring your entire team with you on any project to expand the business.

"Private victories precede public victories"

Stephen Covey

The 7 Habits of Highly Effective People

Effective Mindsets and Efficient Processes

Path of collaboration / engagement of our services:

GraVel meets with your key management team.

Through various methods of investigation we get to the crux of the issues.

The true nature of the opportunity ahead of you is revealed.

We think of challenges as opportunities, insights as paths to greater service.

You get breathing space so you can reflect and grow from a stronger foundation.

Take a Discovery Session with us to experience our style.

Why GraVel?

We specialise in optimising high-end, artisanal experiences

Lessons gleaned from the front line of healthcare and wellness, hospitality, TV, the music industry and retail give Velody and Dr Grace Lai their unique perspectives on managing customer experiences.

Clients benefit from our extensive experience in

  • running businesses
  • blending creative with operational
  • helping professionals set up and scale businesses
  • managing front stage (creative, entertaining, presenting) and backstage (operations)
  • being highly attentive, analytical and attuned to market dynamics and competitive analysis

Refining The Customer Experience

If you are ready to hear what your customer is not saying but is acting upon, talk to us!

Reserve your Discovery Session today.